Worldwide Delivery
We offer worldwide delivery for all orders placed on our website. Regardless of your location, you can expect your mountain gear supplies to be shipped directly to your address. We partner with trusted couriers to ensure that your order reaches you safely and efficiently. Delivery times may vary based on your location and the courier service used.
Order Processing Time
Once you place an order, it will be processed within 1-3 business days. During this time, we will prepare your items for shipment. You will receive a confirmation email once your order has been dispatched. Please note that processing times may be longer during peak seasons or holidays.
Delivery Methods
We utilize various trusted courier services to deliver your orders. The specific courier used will depend on your location and the size of your order. You may receive your order via standard delivery or express options, depending on what is available in your area. We do not control the couriers delivery times, so please allow for some variability.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the status of your shipment. You can use this information to estimate when your order will arrive. If you have any questions about your tracking information, please reach out to us.
Delivery Confirmation
Upon delivery, the courier may require a signature to confirm receipt of the package. This is to ensure that your order has been delivered to the correct address. If you are not available at the time of delivery, the courier may leave a notice with instructions on how to retrieve your package. It is your responsibility to follow these instructions to ensure you receive your order.
Shipping Support
If you have any questions or concerns regarding your shipment, please contact us at [email protected]. Our team is available to assist you with any shipping inquiries you may have. We aim to respond to all emails within 24-48 hours. Please provide your order number in your email to help us assist you more efficiently.
Changes to Shipping Policy
We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on our website, and it is your responsibility to review the policy periodically. By placing an order, you agree to the terms outlined in our shipping policy. If you have any questions about changes to this policy, please reach out to us.